Problem
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Solution
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I have installed nexeye© but the program does not start
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| 1. | Check that the network configuration conforms to the alternative configuration options provided under section “2. Network Configuration” |
| 2. | nexeye© requires that there is at least one Ethernet network adapter present. Check the availability of the Ethernet card. |
| 3. | nexeye© requires that you have “administrator” rights. If nexeye© was installed by a user without administrator rights, uninstall nexeye© and re-install with a user that have administrator rights. |
| 4. | nexeye© may conflict with other monitoring or “sniffer” software. Uninstall other such software. |
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I can start nexeye© but it does not show any monitoring information
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| 1. | nexeye© requires that you have “administrator” rights. Please ensure that you have installed and started nexeye© with “administrator” rights |
| 2. | nexeye© utilises the NDIS driver. Check that the NDIS driver is installed under the network setup. |
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I have installed nexeye© but the programme captures the activities of my computer only.
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| 1. | Check that your computer has access to the incoming and outgoing internet traffic. |
| 2. | Check that the network configuration conforms to the alternative options provided under section “2. Network Configuration” |
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My network configuration conforms to the recommended but I am not able to monitor the network.
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| 1. | Some switches are sold as manageable hubs but are performing as ordinary switches. Check the manageability options of your hub and change it if necessary. |
| 2. | Check the “monitoring” or “analysis” settings of your hub/switch. |
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I have installed nexeye© and I am now able to monitor the internet traffic. However it seems to work very slow.
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| 3. | The performance of nexeye© is dependent on the computer it has been installed in. Here are some suggestions for how to improve the performance of nexeye©: |
| a. | Upgrade the memory and CPU of the computer |
| b. | Run nexeye© on a dedicated computer |
| c. | Uninstall any other software that shares the computing, memory and network resources. |
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While monitoring MSN messages, the e-mail information of some of the senders appear as “N/A” from time to time
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| 1. | If a messaging session was started before nexeye© was started, the e-mail addresses will not appear immediately. nexeye© will update this information within few minutes. |
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I can not see the content of some web-pages.
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| 1. | Check that your HTTP settings. In example if you *.gif should be checked if you want to monitor such content. |
| 2. | If the web-page is encrypted (HTTPS) the content cannot be displayed. |
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I can not monitor sent and received e-mails.
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| 1. | Check that you have configured nexeye© to capture the e-mails (please refer to section re. Capture Settings). |
| 2. | nexeye© is designed to capture the standard SMTP and POP3 protocols. nexeye© is at present not able to capture other non-standardized protocols such as secure POP3 and Exchange. |
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Everything seems to be as recommended in this manual but nexeye© still does not work.
I am still experiencing problems
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Please send an e-mail to us providing as detailed information as possible and explaining what the problem is.
We will come back to you as soon as possible with a recommended solution.
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